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  • Help Center
    • Welcome
    • Introduction to Crypto and MyTonWallet
      • What is a crypto wallet?
      • What types of wallets are there?
      • What is the blockchain?
      • What are the advantages of blockchain?
      • What cryptocurrencies are supported in MyTonWallet?
      • What is USDT? Why do people use it?
      • What is staking?
      • What is a blockchain validator?
      • What are decentralized applications (dapps)?
      • What are NFTs? How do they work?
      • What is MY token? How to get it?
      • What are blockchain transaction fees? Features of TON and TRON
      • Which blockchain is right for you? TON vs. TRON comparison
      • What is a blockchain explorer? How do you use it?
      • What is a Transaction ID (TXID)?
    • Getting Started
      • How to install MyTonWallet?
      • How to create a new crypto wallet in MyTonWallet?
      • How to import an existing wallet using a seed phrase?
      • How to import an existing wallet from Ledger?
      • How to secure MyTonWallet?
      • How to safely delete MyTonWallet?
    • Key Features
      • How to check the balance and transaction history?
      • Where to find the wallet's address?
      • How to add or remove tokens for display?
      • What is multichain? How to use it?
      • What options can you adjust in the settings tab?
    • Transfers
      • How to make a transfer?
      • What is Gasless Jettons? How to enable this feature?
      • How to withdraw crypto to a card or a bank account?
      • How to receive crypto in MyTonWallet?
      • How to find my Transaction ID (TXID)?
      • How to check the transaction status?
      • What should I do if the transfer has failed?
      • How to send NFTs?
    • Swaps
      • What is a swap? How does it work?
      • Why do you swap in MyTonWallet?
      • How to make an onchain swap?
      • How to make a crosschain swap?
      • What tokens are supported for swaps?
      • How to calculate swap costs and fees?
    • Staking
      • How to stake in MyTonWallet?
      • Which tokens can you stake in MyTonWallet?
      • What are the benefits of staking in MyTonWallet?
      • How to withdraw assets from staking?
      • What are the benefits and risks of staking?
      • What Is USDe? How Does the Ethena Protocol Work?
      • How to Get APY Boost on USDe Staking?
    • Decentralized Applications (Dapps)
      • What are decentralized applications (dapps)?
      • Where to find dapps?
      • How to connect a dapp?
      • How to disconnect a dapp?
    • Security and Access Recovery
      • What is a seed phrase? How to store a seed phrase?
      • How can I recover access to my crypto wallet using a seed phrase?
      • What if I lost my seed phrase?
      • What is a private key?
      • How to get your private key in MyTonWallet?
      • How to recover your crypto wallet using TON Private Key?
      • How can I change my password?
      • How to add or remove wallet?
      • What security settings does MyTonWallet offer?
    • Scams
      • What is a scam?
      • How to protect yourself from fraud?
      • Drainers
      • Phishing
      • Seed Phrase Scams
      • Social Engineering
    • Frequently Asked Questions
      • Why didn’t my transfer reach the recipient?
      • What if a deposit didn’t go through?
      • What if an error occurred during a transaction?
      • What if I forgot to include a memo?
      • What if I sent funds to a wrong address?
    • Support and Contacts
      • How to contact MyTonWallet support?
      • How to report a bug or an issue?
      • Where can I find the latest news and MyTonWallet updates?
      • Does MyTonWallet have an open community?
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On this page
  • 1. Wrong Address
  • 2. Missing Comment (Memo)
  • 3. Wait for Network Confirmations
  • 4. Amount is Below the Minimum Deposit
  1. Help Center
  2. Frequently Asked Questions

Why didn’t my transfer reach the recipient?

PreviousFrequently Asked QuestionsNextWhat if a deposit didn’t go through?

Last updated 2 months ago

Here are a few possible reasons:

1. Wrong Address

  • Make sure the address you copied matches the one for withdrawal.

  • Be careful of addresses ending in .ton or binance.com, as they are often linked to scams. Learn more about scams .

Note

If the address changed from EQ... to UQ..., it's still the same; the format doesn't affect the transfer.

2. Missing Comment (Memo)

  • When sending funds to CEX or custodial wallets, always include Memo. Without it, the deposit might not be credited. For example, on Binance, both the address and Memo are required.

  • Check the to see if Memo was included.

  • If you missed Memo, contact the recipient's wallet support team and provide the TXID. Learn how to find it .

Always use official support channels listed on the platform.

3. Wait for Network Confirmations

  • Transfers across TON are usually quick. It typically takes a few minutes for transactions to show in your Activity feed.

You can always check the transfer status on like or .

4. Amount is Below the Minimum Deposit

If the amount is below the minimum required for the exchange wallet, contact their support team. Provide the for assistance.

in this article
transaction details
in this article
blockchain explorer
Tonscan
Tronscan
TXID