Why didn’t my transfer reach the recipient?
Here are a few possible reasons:
1. Wrong Address
Make sure the address you copied matches the one for withdrawal.
Be careful of addresses ending in .ton or binance.com, as they are often linked to scams. Learn more about scams in this article.
2. Missing Comment (Memo)
When sending funds to CEX or custodial wallets, always include Memo. Without it, the deposit might not be credited. For example, on Binance, both the address and Memo are required.
Check the transaction details to see if Memo was included.
If you missed Memo, contact the recipient's wallet support team and provide the TXID. Learn how to find it in this article.
3. Wait for Network Confirmations
Transfers across TON are usually quick. It typically takes a few minutes for transactions to show in your Activity feed.
4. Amount is Below the Minimum Deposit
If the amount is below the minimum required for the exchange wallet, contact their support team. Provide the TXID for assistance.
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