What should I do if the transfer has failed?

First, verify your transfer status using the instructions here.

If the transaction shows as successful but the funds haven't arrived, verify these details:

• Recipient's wallet address

• Required memo or comment

• Token compatibility with recipient's wallet

Resolving Transfer Issues

1

Contact the recipient platform's support team (wallet or exchange) if you discover an error after transfer completion.

2

Include your TXID/transaction hash when requesting assistance.

Security Alert: Only use official support channels found on the platform's website or app.

Common transfer issues:

• Incorrect wallet address

• Missing or wrong memo

• Unsupported token type

• Insufficient network fees