# What should I do if the transfer has failed?

First, verify your transfer status using the instructions [**here**](/intro/transfers/how-to-check-the-transaction-status-where-to-find-the-txid-hash.md).

If the transaction shows as successful but the funds haven't arrived, verify these details:

* Recipient's wallet address.
* Required memo/tag or comment.
* Token and network compatibility with the recipient's wallet or service.

## :bulb: Resolving Transfer Issues

{% stepper %}
{% step %}
Contact the recipient platform's support team (wallet or exchange) if you discover an error after transfer completion.
{% endstep %}

{% step %}
Include your [**TXID/transaction hash**](/intro/introduction-to-crypto-and-mytonwallet/what-is-a-transaction-id-txid.md) when requesting assistance.
{% endstep %}
{% endstepper %}

If you want the fastest path to clarity, start with the tracking guide:

* [How to track a crypto transaction (TXID, status, confirmations)](/intro/transfers/how-to-track-a-crypto-transaction.md).

{% hint style="warning" %}
**Security Alert:** Only use official support channels found on the platform's website or app.
{% endhint %}

{% hint style="info" %}
Common transfer issues:

* Incorrect wallet address.
* Missing or wrong memo/tag.
* Unsupported token or wrong network.
* Insufficient network fees.
  {% endhint %}

## Related articles

* [Crypto addresses explained: formats, networks, and common mistakes](/intro/introduction-to-crypto-and-mytonwallet/crypto-addresses-explained.md).
* [What is a memo/tag, and when is it required?](/intro/introduction-to-crypto-and-mytonwallet/what-is-a-memo-tag.md).
* [Crypto fees explained: what you actually pay](/intro/introduction-to-crypto-and-mytonwallet/crypto-fees-explained.md).


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