What should I do if the transfer has failed?
What should I do if the transfer has failed? in MyTonWallet: key steps, tips, and what to check if something goes wrong.
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What should I do if the transfer has failed? in MyTonWallet: key steps, tips, and what to check if something goes wrong.
First, verify your transfer status using the instructions here.
If the transaction shows as successful but the funds haven't arrived, verify these details:
Recipient's wallet address.
Required memo/tag or comment.
Token and network compatibility with the recipient's wallet or service.
Contact the recipient platform's support team (wallet or exchange) if you discover an error after transfer completion.
Include your TXID/transaction hash when requesting assistance.
If you want the fastest path to clarity, start with the tracking guide:
Security Alert: Only use official support channels found on the platform's website or app.
Common transfer issues:
Incorrect wallet address.
Missing or wrong memo/tag.
Unsupported token or wrong network.
Insufficient network fees.
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