What should I do if the transfer has failed?

First, verify your transfer status using the instructions here.

If the transaction shows as successful but the funds haven't arrived, verify these details:

  • Recipient's wallet address

  • Required memo or comment

  • Token compatibility with recipient's wallet

Resolving Transfer Issues

1

Contact the recipient platform's support team (wallet or exchange) if you discover an error after transfer completion.

2

Include your TXID/transaction hash when requesting assistance.

Common transfer issues:

  • Incorrect wallet address

  • Missing or wrong memo

  • Unsupported token type

  • Insufficient network fees

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