What should I do if the transfer has failed?

Make sure the transfer was successful first: check its status. We’ve explained how to do this here.

If all the details are correct, the transfer shows as successful, but the funds haven’t arrived, please double-check these:

• Recipient's address.

• Memo/Comment.

• Sent token is supported by the recipient's wallet.

What if I've made a mistake?

1

If you spot an error after completing the transfer, contact the wallet or exchange support where the transfer was sent.

2

Provide the TXID/transaction hash so they can assist you in resolving the issue.

Stay safe! Always use official support contacts, which you can find on the website or app of the platform.