Why didn’t my transfer reach the recipient?

Here are a few possible reasons:

1. Wrong address

• Make sure the address you copied matches the one for withdrawal.

• Be careful of addresses ending in .ton or binance.com, as they are often linked to scams. Learn more about scams in this article.

Note

If the address changed from EQ... to UQ..., it’s still the same; the format doesn't affect the transfer.

2. Missing comment (Memo)

• When sending funds to CEX or custodial wallets, always include Memo. Without it, the deposit might not be credited. For example, on Binance, both the address and Memo are required.

• Check the transaction details to see if Memo was included.

• If you missed Memo, contact the recipient's wallet support team and provide the TXID. Learn how to find it in this article.

Always use official support channels listed on the platform.

3. Wait for network confirmations

• Transfers across TON are usually quick. It typically takes a few minutes for transactions to show in your Activity feed.

You can always check the transfer status on blockchain explorer like Tonscan or Tronscan.

4. Amount is below the minimum deposit

• If the amount is below the minimum required for the exchange wallet, contact their support team. Provide the TXID for assistance.