# How to report a bug or an issue?

If you encounter a bug or issue, please [**contact our support**](/intro/support-and-contacts/how-to-contact-mytonwallet-support.md) and provide the following details:

{% stepper %}
{% step %}
**Your Wallet Address**

Find and copy it by tapping on the **Multichain** label on the **Wallet** tab.
{% endstep %}

{% step %}
**MyTonWallet App Version**

You can find this in the **About** section or at the end of the **Settings** menu.
{% endstep %}

{% step %}
**Screenshot or Screen Recording of the Error**

This helps us better understand the issue and how to resolve it.
{% endstep %}

{% step %}
**Logs**

To collect logs: reproduce the error, then go to Settings and scroll down.

1. Reproduce the error.
2. Navigate to **Settings** and scroll down.
3. Tap the wallet version several times at the end of the menu.
4. In the **Developer Tools**, click **Download logs** and send them to the [**official support chat**](/intro/support-and-contacts/how-to-contact-mytonwallet-support.md).
   {% endstep %}
   {% endstepper %}

The more information you provide about the issue and its circumstances, the quicker we can assist you.

We may occasionally request additional information if something is missing.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.mytonwallet.io/intro/support-and-contacts/how-to-report-a-bug-or-an-issue.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.